Frequently Asked Questions
Q: Do I qualify as a Trade/Wholesale customer?
A: As a wholesale nursery we only deal with companies or individuals who are buying plants as part of their business activity. We do not deal direct with private individuals who require plants for their own gardens.
A: Simply fill in the trade area questionnaire or come along to the Nursery with headed notepaper or proof of trading.
A: We accept payment by credit card or cash; this is usually at time of delivery/collection. (Cheques are accepted if customer is known to us). Customers who feel they are likely to spend above £1000 per month on a regular basis may fill in a credit application form to allow us to offer monthly credit terms.
Q: Do plants come with a guarantee?
A: As a wholesale Nursery working on tight margins we are unable to offer the type of guarantee that some retail Garden Centres do. Plants which are wrongly named or received in poor condition will be credited or replaced provided we are notified promptly and they are returned to us.
A percentage of failures are regrettable, but quite normal for a whole variety of reasons and we are unable to offer free replacements or credit once the stock has been out of our control for 7 days or more.
Q: Can I bring my customer along to see stock?
A: Yes your customer may come along to see plants and mark individual specimens but they MUST BE ESCORTED by you or your representative. Customers' clients turning up unannounced will be sent away.
A: We can arrange delivery of stock direct to your site, usually to a set time frame. We do ask that Clients or their representative is there to assist with unloading and to check off the stock and sign the Delivery note. It is much easier to notify shortfalls at this stage than latter.
Delivery costs vary but within 50 miles it is usually £50, orders over £1000 value are usually free delivery. For a quote phone or contact transport@plants.co.uk.
A: Yes it is fine to mark specimens, for future jobs, however we do need a 25% deposit in order to reserve these.
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Q: Are you able to supply unusual plants? A: We try our best to fulfil most lists however as a wholesale Supplier we are very much restricted to varieties which are in general wholesale cultivation thus very new or difficult items are often out of our range. |
Q: How long will my order take to assemble?
A: For instant supply then the “Takeaway” is available with a very wide range of top varieties and sizes for you to take on the same day.
For whole list assembly then we usually require 10 working days from order to delivery, however with more simple lists this may be much sooner.
A: Another? Call us on 01276 855855.