FAQ’s
We are always on hand to help and answer any questions you may have. We have compiled a list of our most frequently asked below:
As a wholesale nursery we only deal with companies or individuals who are buying plants as part of their business activity. We do not deal direct with private individuals who require plants for their own gardens.
Simply fill in the trade area questionnaire or come along to the Nursery with headed notepaper or proof of trading.
We accept all major credit cards; payments can be made over the phone if the credit card holder is not present to collect the plants or of they are being directly delivered to site. We do not accept cheques as payment. All funds must be cleared before we will deliver any plants. Rachel will also except diamond's, gold Rolex watches or air miles as payment for show house plants on the "Take-away". Payment on account is available for long time existing customers or for local authorities.
As a wholesale Nursery working on tight margins we are unable to offer the type of guarantee that some retail Garden Centres do. Plants which are wrongly named or received in poor condition will be credited or replaced provided we are notified promptly and they are returned to us.
A percentage of failures are regrettable, but quite normal for a whole variety of reasons and we are unable to offer free replacements or credit once the stock has been out of our control for 7 days or more.
Yes your customer may come along to see plants and mark individual specimens but they MUST BE ESCORTED by you or your representative. Customers' clients turning up unannounced will be sent away.
We can arrange delivery of stock direct to your site, usually to a set time frame. We do ask that clients or their representative are there to assist with unloading, to check off the stock and to sign the Delivery Note. It is much easier to notify shortfalls at this stage than at a later date.
Delivery costs
| Within Congestion Zone | £100.00 | F.O.C. £2,000.00 |
| Within M25 | £75.00 | F.O.C. £1,500.00 |
| Surrey, Berks, Hants | £50.00 | F.O.C. £1,500.00 |
| Bucks, Oxon, Sussex | £75.00 | F.O.C. £1,500.00 |
For a quote phone or contact transport@plants.co.uk.
F.O.C. means free of charge.
Yes, it is fine to mark specimens for future jobs; however we do need a 25% deposit in order to reserve items.
We try our best to fulfil most lists; however as a wholesale supplier we are very much restricted to varieties which are in general wholesale cultivation. Thus very new or difficult items are often out of our range.
For instant supply the “Takeaway” is available with a very wide range of top varieties and sizes for you to take on the same day.
For whole list assembly we usually require 10 working days from order to delivery; however with more simple lists this may be much sooner.
Remember if you questions aren't answered here please do call us on 01276 855855