We are always on hand to help and answer any questions you may have.  We have compiled a list of our most frequently asked below:

Do I qualify as a Trade/Wholesale customer?

As a wholesale nursery we only deal with companies or individuals who are buying plants as part of their business activity. We do not deal direct with private individuals who require plants for their own gardens.

Please do not send your customers unaccompanied to the Nursery or request that they contact us, as we are unable to deal with them directly.

How do I register?

As a strictly trade-only nursery, we require proof of trading in order to register you on our system. Please contact the office with your company details for further information.

How do I pay?

We accept most major credit cards (including Amex); payments can be made over the phone if the credit card holder is not present to collect the plants or of they are being directly delivered to site. We also accept bank transfers. We do not accept cheques as payment.

Do plants come with a guarantee?

As a wholesale Nursery working on tight margins we are unable to offer the type of guarantee that some retail Garden Centres do. Plants which are wrongly named or received in poor condition will be credited or replaced provided we are notified promptly and they are returned to us.

A percentage of failures are regrettable, but quite normal for a whole variety of reasons and we are unable to offer free replacements or credit once plants have left the nursery and are out of our control.

The major cause of plant losses is lack of water and this can happen in a matter of days.

 

Can I bring my customer along to see stock?

Yes- your customer may come along to see plants and mark individual specimens but they MUST BE ESCORTED by you or your representative. Customers’ clients visiting unaccompanied will not be permitted access to the nursery.

What about deliveries?

We can arrange delivery of stock direct to your site, usually to a set time frame. We do ask that clients or their representative are there to assist with unloading, to check off the stock and to sign the delivery note.

Delivery costs

Within Congestion Zone £100.00 F.O.C. £2,000.00
Within M25 £75.00 F.O.C. £1,500.00
Surrey, Berks, Hants £50.00 F.O.C. £1,500.00
Bucks, Oxon, Sussex £75.00 F.O.C. £1,500.00

For any further delivery enquiries please contact us on 01276 855855, or email transport@plants.co.uk

Can I reserve plants?

Of course- when visiting Cash and Carry, you are welcome to reserve plants for a later collection or delivery. Depending on timeframes, we may request a deposit or payment in full.

Are you able to supply unusual plants?

We try our best to fulfil most lists; however as a wholesale supplier we are very much restricted to varieties which are in general wholesale cultivation. Thus very new or unusual items are often out of our range.

How long will my order take to assemble?

For instant supply the Cash and Carry offers a wide range of stock, from 2L up to Italian specimens, and trees.

For whole list assembly we usually require 10 working days from order to delivery; however, with more simple lists, or if you have a degree of flexibility over varieties, this may be much sooner.

I have another question..

Another? Call us on 01276 855855.

I have a list I would like priced

We aim to respond to quote requests within 1 working day. Please send your lists to rachel@plants.co.uk or lisa@plants.co.uk