As a wholesale Nursery working on tight margins we are unable to offer the type of guarantee that some retail Garden Centres do. Plants which are wrongly named or received in poor condition will be credited or replaced provided we are notified promptly and they are returned to us.
A percentage of failures are regrettable, but quite normal for a whole variety of reasons and we are unable to offer free replacements or credit once plants are out of our control.
The major cause of plant losses is lack of water and this can happen in a matter of days. Please consult our planting guide sheets.